We hope you love your AlKareem London purchase. If you need to return or exchange an eligible item, please read our policy carefully before sending anything back to us.

Returns

We have a 10-day UK return policy, which means you have 10 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be in the same condition in which you received it.

The item must be unworn, unused and in its original condition.

All original tags, labels and packaging must remain attached and intact.

You must provide your receipt or proof of purchase.

Items that do not meet these conditions may not be accepted for a return or refund.

To request a return, please contact us at info@alkareemlondon.com with your order number and details of the item(s) you wish to return.

Items sent back to us without first requesting a return will not be accepted.

Exchanges

If you would like to exchange an eligible item, please contact us within the 10-day return period.

The fastest way to secure your preferred item or size is to return your existing item and, once your return has been accepted, place a new order for the item you require.

All items being exchanged must be unworn, unused, in their original condition and have all original tags and labels attached.

Sale items cannot be exchanged.

Sale & Discounted Items

All sale and discounted items are final sale.

Items purchased as part of a sale or promotion are:

Non-returnable

Non-refundable

Non-exchangeable

Not eligible for store credit

This also applies to items purchased using a promotional discount code where the promotion is advertised as final sale.

Non-Returnable Items

Certain items cannot be returned or exchanged, including:

Sale and final-sale items

Gift cards

Custom-made products

Special orders

Personalised items

Any item that has been worn, used, altered or damaged after receipt

Please contact us if you are unsure whether your item is eligible for a return.

Return Inspection

All returned items are inspected by our team before a refund is approved.

Items must be returned in their original, unused and unworn condition with all tags, labels and original packaging intact.

If an item shows signs of wear, use, washing, alteration, damage, perfume, makeup or other marks, we reserve the right to refuse the return.

Refunds

Once we receive your returned item, please allow up to 7 working days for our team to inspect and process your return.

We will notify you once your return has been inspected and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to the original payment method used at checkout.

You will receive a confirmation email once your refund has been processed.

Please note that after we issue your refund, your bank or payment provider may require additional time for the funds to appear in your account.

Contact Us

For any questions regarding returns, refunds or exchanges, please contact our customer service team at:

info@alkareemlondon.com

Please include your order number when contacting us so that our team can assist you as quickly as possible.

AlKareem London