At AlKareem London, we aim to process and dispatch your order as quickly as possible. Please read the information below regarding processing times, UK and international delivery, customs charges and refused shipments.

Order Processing

All orders are processed within 1–2 working days.

Please note that weekends and UK bank holidays are not considered working days. During particularly busy periods, including new collection launches, sales, Ramadan and Eid, processing times may occasionally be longer.

Once your order has been dispatched, you will receive your shipping confirmation and tracking information.

UK Delivery

All UK orders are sent using a 24-hour tracked delivery service.

Please allow 1–2 working days for your order to be processed before dispatch.

Once dispatched, your parcel will usually arrive within approximately 24 hours. Please note that the 24-hour service applies from the point of dispatch and does not include our processing time.

Delivery times provided by the courier are estimates and cannot be guaranteed. Delays caused by the courier or circumstances outside of our control may occasionally occur.

International Delivery

We ship internationally to a wide range of destinations.

International shipping costs and estimated delivery times vary depending on your country and selected shipping service. The available delivery options, estimated timeframe and shipping cost will be displayed at checkout before you complete your order.

Please ensure that your delivery address and contact information are entered correctly at checkout. AlKareem London cannot be held responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes and other fees imposed by the destination country.

These charges are not included in the price of your order or shipping fee unless specifically stated at checkout.

Any customs duties, taxes, import charges or additional fees imposed during or after shipping are the responsibility of the customer.

AlKareem London has no control over these charges, as customs policies and fees vary between countries.

Refused or Rejected Deliveries

If you reject or refuse delivery of your parcel and it is returned to AlKareem London, any costs incurred as a result of the return may be deducted from the amount refunded to you.

This may include:

Customs duties or import charges charged to AlKareem London.

Courier return-to-sender charges.

Return handling or administration fees charged by the courier.

Any other charges incurred as a direct result of the parcel being refused or returned.

Original shipping costs are non-refundable where a parcel has been refused or rejected by the customer.

Any applicable deductions will be made from the refund once the parcel has been returned to us and processed.

Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

Please allow time for the courier's tracking system to update after receiving your dispatch confirmation.

It is the customer's responsibility to monitor their tracking information and respond to any delivery or customs requests from the courier.

Delivery Delays

While we work with trusted delivery partners, delays can occasionally occur due to circumstances outside of our control, including customs clearance, adverse weather, courier disruptions and peak delivery periods.

Estimated delivery dates are provided as a guide and are not guaranteed unless expressly stated otherwise.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, any additional shipping or return-to-sender charges incurred may be the customer's responsibility.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective or incorrect, please contact us as soon as possible so that our team can assess the issue and assist you.

We take great care to inspect our products before dispatch; however, if there is an issue with your order, please contact our customer service team with your order details and supporting photographs where applicable.